Welcome to Garden Supply Store! We’re committed to providing high-quality gardening tools and equipment to help you cultivate your perfect outdoor space. Below you’ll find all the details about our shipping and returns policies.

Shipping Information

Order Processing Time: 1-2 business days (excluding weekends and holidays)

Shipping Options:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days delivery after dispatch)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days delivery after dispatch)

Please note: We cannot ship to some Asian countries and certain remote regions.

Returns & Exchanges Policy

We want you to be completely satisfied with your gardening purchases. If you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Item must be unused and in the same condition as when received
  • Item must be in its original packaging
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following products:

  • Feeds & fertilizers
  • Growing media
  • Composting products

These items are clearly marked as “non-returnable” on their product pages.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact us within 15 days of receiving your order by emailing [email protected] with your request
  2. Include your order number and details about the product you’d like to return or exchange
  3. Wait for approval – we’ll email you a Return Merchandise Authorization (RMA) number and return instructions
  4. Package the item securely in its original packaging with all accessories
  5. Ship the item back to us at the address provided, including the RMA number on the package

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee we’ll receive your returned item.

Refunds

Once your return is received and inspected, we’ll send you an email notification about the status of your refund. Here’s what you can expect:

  • Processing time: 3-5 business days after we receive and approve your return
  • Refund method: Your refund will be processed using the original payment method:
    • Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days to appear on your statement
    • PayPal: Typically processed within 24 hours

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. To request an exchange:

  1. Follow the same return process above
  2. In your return request, specify the item you’d like to exchange for
  3. We’ll ship the replacement item once we receive your return

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damaged product and packaging. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Return Request Template

To help expedite your return request, you may use this template:

Subject: Return Request for Order #[Your Order Number]

Dear Garden Supply Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Product Name:
  • Reason for Return/Exchange:
  • Preferred Resolution: (Refund/Exchange for [specific product if exchanging])

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Contact Information]

Return Address

Once your return is approved, please send your item to:

Garden Supply Store Returns
5023 Radford Street
Louisville, KY 40223
United States

Need Help?

If you have any questions about our Shipping & Returns policy, don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to help you cultivate the perfect gardening experience!

Happy Gardening,
The Garden Supply Store Team